Terms & Conditions of Service
Please read these Terms & Conditions carefully before booking any chauffeur, airport transfer, or executive travel service with LM Tours. By using our platform or placing a booking, you agree to be bound by these terms.
1. Booking & Reservations
All bookings placed through the LM Tours platform are subject to vehicle availability and confirmation. A booking is considered confirmed once an official LM Tours confirmation reference code and email are generated.
- Passengers must provide accurate pickup dates, times, flight numbers, and passenger counts.
- LM Tours reserves the right to assign an equivalent or upgraded vehicle class from our fleet if necessary.
- Special requirements (e.g., child seats, additional luggage space) must be requested at the time of booking.
2. Pricing, Rates & Payment
Quoted fares are calculated by our automated pricing engine based on route distance, duration, vehicle class, and journey type.
- Fares include fuel, standard driver gratuity, passenger liability insurance, and toll fees within Gauteng.
- Quotations remain valid for 14 days from issue date unless specified otherwise.
- Corporate clients with pre-approved billing accounts are invoiced according to agreed payment cycles.
3. Waiting Time & Flight Monitoring
We monitor all incoming flights at O.R. Tambo International and Lanseria International Airports to adjust pickup times for flight delays automatically.
- Airport Pickups: 60 minutes of complimentary waiting time included from actual flight landing time.
- Point-to-Point & Hotel Pickups: 15 minutes of complimentary waiting time included.
- Additional waiting time beyond grace periods is billed at standard hourly pro-rata rates.
4. Cancellation & Amendments
Cancellations or itinerary modifications must be communicated to LM Tours via phone or email as early as possible.
- Cancellations made 24 hours or more before scheduled pickup time incur zero cancellation fee.
- Cancellations made less than 12 hours before scheduled pickup time may be subject to a 50% cancellation charge.
- No-shows at designated pickup locations without notice will be charged the full journey fare.
5. Passenger Conduct & Liability
All vehicles are strictly non-smoking. LM Tours reserves the right to refuse service to any passenger exhibiting disruptive, unsafe, or abusive behavior. Passengers are responsible for any intentional damage caused to vehicle interiors.
6. Contact Us
For questions regarding these Terms & Conditions or booking adjustments, please contact our 24/7 support line at +27 83 576 5000 or email booking@lmtours.co.za.