Terms & Conditions

These Terms & Conditions govern the use of the LM Tours website and the provision of transport services by LM Tours, operated by LandMark Group (Pty) Ltd.

By using the LM Tours website, requesting a quotation, creating an account or making a booking, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use the website or proceed with a booking.

These Terms & Conditions should be read together with the LM Tours Privacy Policy and any other applicable terms presented during the booking or payment process.

You agree to use the LM Tours website lawfully and responsibly.

You must provide accurate and complete information when using the website, requesting a quotation, creating an account or making a booking.

You must not knowingly provide false, misleading or fraudulent information.

You must not attempt to interfere with the operation, security or functionality of the website.

LM Tours reserves the right to restrict or suspend access where necessary to protect the website, its customers or its operations.

LM Tours provides professional chauffeur and transport services based on the journey requirements submitted by the customer.

The booking process may require information including:

• Pickup location
• Destination
• Date
• Time
• Number of passengers
• Passenger information
• Selected service
• Selected vehicle
• Luggage requirements
• Additional extras
• Special journey requirements

Customers are responsible for ensuring that all information submitted during the booking process is accurate.

LM Tours may contact the customer where additional information is required to safely or appropriately coordinate a journey.

Customers must provide accurate information when making a booking.

The customer is responsible for checking the booking summary before submitting the booking.

This includes checking:

• Pickup location
• Destination
• Date
• Time
• Passenger numbers
• Vehicle selection
• Luggage requirements
• Additional services
• Contact information

Incorrect information may affect the ability of LM Tours to provide the requested service and may result in additional charges or changes to the journey.

Online bookings must be made at least 48 hours before the requested pickup time.

Bookings for journeys falling within the next 48 hours cannot be completed through the standard online booking process.

If you require transport within the 48-hour period, contact LM Tours directly.

Where operationally possible, LM Tours may assess the request and determine whether the journey can be accommodated.

An urgent transport request is not guaranteed until LM Tours confirms availability.

Customers may request a quotation instead of proceeding directly to payment.

A quotation is based on the information available to LM Tours at the time it is prepared.

A quotation may be subject to confirmation of vehicle availability, journey requirements and any other information relevant to the requested service.

A quotation does not constitute a confirmed booking until the applicable confirmation requirements have been completed.

If the customer's requirements change, the quotation may need to be reviewed or updated.

The price displayed during the booking or quotation process is based on the journey information and service options selected by the customer.

Depending on the journey, applicable charges may include:

• Base fare
• Distance-based charges
• Vehicle pricing
• After-hours surcharge
• Weekend surcharge
• Public holiday surcharge
• Waiting time
• Additional luggage or transport requirements
• Baby seat
• Trailer
• Other applicable extras

LM Tours may apply applicable surcharges based on the date and time of the requested journey.

After-hours periods, weekends and public holidays may attract additional charges.

The applicable price presented during the booking or quotation process should be reviewed before confirmation.

Where a manual quotation is required, the applicable price will be communicated by LM Tours.

Where online payment is available, customers may be required to complete payment through the designated payment process.

Not every booking or quotation request necessarily requires immediate online payment.

Where payment is required to confirm a booking, the booking will only be treated as confirmed once the applicable payment requirement has been successfully completed and the booking confirmation has been issued.

Customers are responsible for ensuring that payment information is entered correctly.

If a payment fails, the customer should follow the available payment instructions or contact LM Tours for assistance.

Where an outstanding balance applies, the customer remains responsible for settling the applicable amount.

A booking is confirmed once the applicable booking and payment requirements have been completed and LM Tours has issued confirmation.

A booking reference may be provided for the confirmed journey.

Customers should retain their booking reference and review the confirmation details carefully.

If any information is incorrect, the customer should contact LM Tours as soon as possible.

A quotation request is not a confirmed booking.

A quote request must first be reviewed and accepted according to the applicable quotation process.

Customers may request changes to a booking subject to availability and the applicable booking terms.

Changes may include:

• Pickup or destination information
• Date
• Time
• Passenger information
• Vehicle requirements
• Additional services

A requested change is not confirmed until LM Tours confirms the change.

Changes may result in an adjustment to the booking price.

Customers may request to reschedule a journey instead of cancelling it.

Rescheduling is subject to vehicle availability, operational requirements and the applicable booking terms.

A rescheduled journey may result in a different price where the journey date, time, distance, vehicle or applicable surcharge changes.

The new journey is only confirmed once LM Tours has accepted and confirmed the requested change.

If the requested new date or time is unavailable, LM Tours may assist the customer in identifying another available option.

Customers may request cancellation of a booking.

Cancellation requests are subject to the applicable LM Tours cancellation and refund conditions.

Customers are encouraged to contact LM Tours as soon as possible if they no longer require a journey.

Where permitted, customers may choose to reschedule the journey instead of cancelling.

Cancellation charges may apply depending on when the cancellation request is made and the applicable booking conditions.

Payments are generally not refundable solely because a customer no longer wishes to travel.

Where a customer requests cancellation within three days of making the booking, the applicable refund may be considered in accordance with the booking and cancellation conditions.

After three days from the date the booking was made, customers are encouraged to reschedule the service rather than request a full refund.

Where a cancellation is accepted after the applicable refund period, a cancellation fee may be deducted from any refund that is due.

The applicable cancellation fee and refund amount may depend on the circumstances of the cancellation.

Refunds are subject to the applicable booking conditions and any mandatory rights provided by applicable law.

Customers and passengers are responsible for providing accurate information and complying with reasonable instructions relating to the journey.

Passengers must behave appropriately and respectfully towards LM Tours personnel, drivers and other passengers.

Passengers must not intentionally damage the vehicle or interfere with the safe operation of the journey.

The customer may be responsible for costs resulting from intentional or negligent damage caused by a passenger, subject to applicable law.

Passengers must comply with applicable laws and safety requirements during the journey.

Vehicle availability depends on the requested date, time, journey requirements and operational availability.

Selecting a vehicle during the booking process does not create a guarantee of a particular vehicle where circumstances require LM Tours to make an operational adjustment.

Where necessary, LM Tours may provide a suitable alternative vehicle or transport arrangement.

Where a material change affects the customer's booking, LM Tours will communicate the relevant information to the customer.

Journey times may be affected by traffic, road conditions, weather, accidents, airport delays, public events, road closures and other circumstances outside the reasonable control of LM Tours.

Customers should provide accurate pickup information and be ready at the agreed pickup time.

Where waiting time charges apply, the applicable waiting time fee may be charged according to the booking or pricing terms.

For airport pickups, customers should provide accurate flight information where requested.

Customers are responsible for providing accurate information about luggage and other requirements that may affect the vehicle or journey.

Vehicle luggage capacity varies by vehicle.

If luggage or passenger requirements exceed the capacity of the selected vehicle, LM Tours may require a different vehicle or customised transport arrangement.

Additional charges may apply where additional transport requirements are requested.

Customers should contact LM Tours if their requirements exceed the standard options available online.

LM Tours provides transport solutions for businesses, executives, delegates, teams, events and groups.

Corporate and group journeys may require additional planning and may be handled through a quotation process.

Where passenger numbers or transport requirements exceed the standard online booking capacity, customers should contact LM Tours for a customised transport solution.

A larger group requirement does not automatically mean that LM Tours cannot assist.

Customers are encouraged to contact the LM Tours team so that the appropriate transport solution can be assessed.

LM Tours may assign a driver to a confirmed journey based on operational availability and the requirements of the booking.

Drivers may operate different vehicles on different days or shifts.

The driver assigned to a journey may therefore vary depending on operational requirements.

LM Tours may provide relevant driver and journey information to the customer through the applicable communication or customer portal systems.

Customers should follow reasonable instructions provided by LM Tours personnel or the assigned driver in relation to the safe and effective completion of the journey.

LM Tours will make reasonable efforts to provide the services described in a confirmed booking.

However, transport services may be affected by circumstances outside the reasonable control of LM Tours.

Where circumstances prevent or materially affect the planned service, LM Tours will make reasonable efforts to communicate with the customer and identify an appropriate alternative where possible.

The availability of an alternative service is subject to operational circumstances.

Customers may create an account to access available booking, quotation, invoice, payment and profile information.

Customers are responsible for maintaining the confidentiality of their login credentials.

Customers must provide accurate information when creating or updating their account.

Customers should notify LM Tours if they believe their account has been accessed without authorisation.

LM Tours may restrict access to an account where necessary for security, operational or legal reasons.

LM Tours may communicate with customers by email, telephone, customer portal notifications or other available communication methods.

Customers are responsible for providing accurate contact information.

Customers should monitor the contact details provided during the booking process for important information relating to their journey.

For urgent booking-related matters, customers may contact LM Tours directly.

LM Tours collects and processes customer information in accordance with its Privacy Policy.

Customers should review the LM Tours Privacy Policy to understand how personal information is collected, used, stored and protected.

LM Tours will take reasonable steps to provide the services described in a confirmed booking.

To the extent permitted by applicable law, LM Tours will not be responsible for losses, delays, costs or interruptions caused by circumstances outside its reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Customers remain responsible for providing accurate booking information and complying with applicable journey requirements.

LM Tours will not be responsible for a failure or delay in providing services where the failure or delay results from circumstances beyond its reasonable control.

These circumstances may include:

• Severe weather
• Natural disasters
• Road closures
• Major traffic incidents
• Accidents
• Public emergencies
• Civil disturbances
• Government restrictions
• Infrastructure failures
• Other circumstances beyond the reasonable control of LM Tours

Where reasonably possible, LM Tours will communicate with affected customers and attempt to identify an appropriate alternative arrangement.

LM Tours may update these Terms & Conditions from time to time to reflect changes to its services, technology, operational practices or applicable legal requirements.

The updated version will be published on this page together with the applicable update date.

Customers are encouraged to review these Terms & Conditions before making future bookings.

These Terms & Conditions are governed by the laws applicable in the Republic of South Africa.

Any disputes relating to these Terms & Conditions or the services provided by LM Tours will be dealt with in accordance with applicable South African law.