Question 1

How does airport meet & greet work with LM Tours?

Accepted Answer

Your chauffeur monitors your flight in real time using automated ACSA radar telemetry. Upon landing, they wait in the arrivals hall holding an executive digital signboard with your name or company logo, assisting with all luggage to your waiting luxury vehicle.

Question 2

What happens if my flight into Johannesburg is delayed?

Accepted Answer

All incoming flights at O.R. Tambo and Lanseria are tracked in real time. Your driver automatically synchronizes arrival times with actual touchdown. We provide a complimentary 60-minute buffer after landing with zero extra charges for flight delays.

Question 3

How early should I book an airport transfer or chauffeur with LM Tours?

Accepted Answer

We recommend booking at least 2 to 4 hours in advance for transfers within Gauteng. For Mercedes V-Class group transfers, VIP delegations, or early morning flights, booking 24 to 48 hours prior guarantees your preferred vehicle.

Question 4

What payment methods are supported by LM Tours?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), Instant EFT, corporate invoicing accounts for vetted enterprises, and secure online payment gateways.

Question 5

Are LM Tours chauffeurs professionally licensed and vetted?

Accepted Answer

Yes, 100%. All LM Tours chauffeurs hold valid Professional Driving Permits (PrDP), undergo rigorous national criminal background screening, and are trained in executive protocol and defensive driving.

Question 6

Which vehicles are in the LM Tours luxury fleet?

Accepted Answer

Our fleet includes the Mercedes-Benz V-Class (up to 7 passengers with conference seating), Mercedes-Benz C-Class luxury sedans, Hyundai Staria luxury MPVs, and comfortable Toyota sedans.

Question 7

Are SARS-compliant 15% VAT Tax Invoices provided?

Accepted Answer

Yes. Every completed booking generates a SARS Section 20(4) compliant 15% VAT tax invoice, downloadable immediately via email or our online lookup portal for effortless corporate expense claims.

Question 8

Can I request a luggage trailer for excess baggage or sports gear?

Accepted Answer

Yes. Lockable, weatherproof luggage trailers can be attached to our Mercedes V-Class or Hyundai Staria MPVs for golf bags, excess luggage, or large delegation equipment.

Answers to Common Chauffeur Enquiries

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