Privacy Policy

LM Tours, operated by LandMark Group (Pty) Ltd, respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store and protect information when you interact with LM Tours, including when you browse our website, request a quotation, make a booking, create or use a customer account, make a payment or contact our team.

By using our website or services, you acknowledge that you have read this Privacy Policy.

When you make a booking, LM Tours requires information necessary to understand and coordinate your journey.

This may include your pickup location, destination, date, time, passenger information, selected service, selected vehicle and additional requirements.

This information is used to coordinate the requested journey and communicate relevant booking information to the customer and authorised LM Tours personnel.

Where necessary for operational purposes, relevant booking information may be made available to the personnel or service providers involved in fulfilling the journey.

Where online payment is available and selected, payment transactions may be processed through third-party payment service providers.

LM Tours does not request customers to provide payment card information through ordinary contact forms.

Payment information should only be entered through the designated payment interface provided during the booking or payment process.

Payment providers may process information in accordance with their own privacy policies and terms.

Customers may create and use an account to access information associated with their bookings and quotations.

Depending on the services available, the customer portal may provide access to:

• Upcoming and previous bookings
• Quotations
• Invoices
• Payment information
• Customer profile information
• Booking management options

Customers are responsible for keeping their account credentials confidential.

If you believe that your account has been accessed without authorisation, contact LM Tours as soon as possible.

LM Tours may use the contact information provided by customers to communicate about enquiries, quotations, bookings, payments, journey coordination and other service-related matters.

These communications are necessary to provide and manage the requested services.

Where applicable, customers may also receive other communications in accordance with applicable law and their preferences.

The LM Tours website may use cookies and similar technologies to support website functionality, security, performance and user experience.

Cookies may be used to help the website remember relevant information, maintain sessions, understand how the website is used and improve the experience.

Where applicable, cookie preferences may be managed through the website's cookie controls.

LM Tours does not sell customer personal information.

Information may be shared where reasonably necessary to provide the requested service, operate the website, process payments, communicate with customers, maintain business operations or comply with legal obligations.

Where third-party service providers are used, they may process information on behalf of LM Tours for the services they provide.

LM Tours aims to limit the information shared to what is reasonably necessary for the relevant purpose.

LM Tours takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers should use appropriate care when protecting their account credentials and personal information.

LM Tours retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and meeting applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it is retained.

Depending on applicable law, you may have rights relating to the personal information held by LM Tours.

These may include the right to request access to personal information, request correction of inaccurate information, or raise concerns about how your information is handled.

To make a privacy-related request, contact LM Tours using the contact details provided below.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

The LM Tours website and booking platform may rely on third-party technology providers to support services such as website hosting, authentication, maps, routing, payments, communications and other operational functionality.

These providers may process information in accordance with their own terms and privacy policies.

Where relevant, customers should review the privacy policies of the applicable third-party providers.

LM Tours services are intended to be arranged by adults or by persons authorised to make travel arrangements.

If personal information relating to a child is required for a journey, the information should be provided by a parent, guardian or authorised person where appropriate.

LM Tours may update this Privacy Policy from time to time to reflect changes to our services, technology, operational practices or applicable legal requirements.

When changes are made, the updated policy will be published on this page with a revised update date.

Customers are encouraged to review this page periodically.