Privacy Policy & Data Protection
At LM Tours, your privacy and data security are of paramount importance. This policy outlines how we collect, store, process, and safeguard your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA) and global standards.
1. Information We Collect
When you interact with LM Tours, request a quotation, or place a chauffeur booking, we collect personal details necessary to fulfill your transportation requirements. This includes:
- Full name, email address, and mobile phone number
- Pickup location, drop-off destination, travel dates, and flight numbers (where applicable)
- Passenger counts, vehicle preferences, and special service notes
- Account authentication details (encrypted credentials via Better Auth)
- Technical usage logs, IP addresses, and session tokens for security auditing
2. How We Use Your Data
Your personal information is strictly used for legitimate business and operational purposes, including:
- Processing, calculating pricing, and confirming executive chauffeur bookings
- Dispatching drivers and sending real-time SMS or email journey notifications
- Generating electronic invoices, receipts, and quotation summaries
- Responding to customer enquiries submitted through our contact channels
- Maintaining system security, preventing fraudulent transactions, and ensuring regulatory compliance
3. Data Sharing & Third Parties
LM Tours does not sell, rent, or trade customer data to any third-party marketers. Data is shared exclusively with verified operational partners necessary to deliver our services, such as:
- Assigned professional chauffeurs for journey coordination
- Secure transactional email delivery providers (SMTP via Nodemailer)
- Encrypted cloud infrastructure and database hosting (Prisma / PostgreSQL)
- TomTom Routing & Mapping APIs for precise distance calculation and location mapping
4. Your Rights under POPIA
Under South African POPIA regulations, you hold full rights regarding your personal information:
- Right to Access: Request a copy of all personal records maintained by LM Tours.
- Right to Correction: Request corrections to inaccurate or outdated contact information.
- Right to Erasure: Request the deletion of your account and historical records where permitted by law.
- Right to Object: Opt out of marketing communications at any time.
5. Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Compliance Officer:
Email: privacy@lmtours.co.za / booking@lmtours.co.za
Phone: +27 83 576 5000
Address: LM Tours, Johannesburg, Gauteng, South Africa